Return and Refund Policy

Effective Date: 10/31/2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Ultimate Cave Supply website located at www.ultimatecavesupply.com.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@ultimatecavesupply.com
Phone: 518-407-1861
Address: 418 Broadway St. N, Albany, NY 12207

Hours: Monday to Friday, from 9am to 7pm EST

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
Original Packaging: The item must be in the original packaging, with all labels and tags attached.
Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service:

Email us at support@ultimatecavesupply.com or call 518-407-1861 within 14 days of receiving your order.
Provide your order number and a detailed reason for the return.

2. Return Authorization:

After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

Package the Item Safely:

Securely pack the item in its original packaging.
Ensure all accessories, manuals, and free gifts are included.

Include Documentation:

Include the return authorization form and any necessary supporting documents or images.

Attach Shipping Label:

Download and print the return shipping label provided in our email.
Affix the label to the outside of the package.

4.3 Shipping the Return

Shipping Method:

Use UPS or FedEx

4.3 Shipping the Return
• Ship the package within 7 days of receiving the return authorization.
• Use a trackable shipping method to ensure your package arrives safely.
Return Window:

Ship the item within 7 days after receiving the return authorization.

5. Return Shipping Costs

Customer Responsibility:
All return shipping costs are the responsibility of the customer

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:
- Items must be unused, undamaged, and in original packaging.
- Return request must be made within 14 days of receipt.
Refund:
- A refund will be issued to the original payment method, minus any applicable restocking fees.
Restocking Fee:
- For eligible returns that are not due to defects or shipping damage, a restocking fee of up to 25% may be applied. This fee helps cover inspection, handling, and return logistics associated with large or specialized items. The restocking fee will be deducted from the refund amount once the item is returned and inspected. Original shipping fees are non-refundable.

6.2 Defective or Damaged Goods

Notification:

Documentation:

Provide photos or videos of the defect or damage.

Resolution:

We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

Notification:

Inform us immediately upon receipt.

Resolution:

We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

Notification:

Resolution:

We will initiate an investigation with the carrier.
If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

Before Shipment:

You can cancel your order for a full refund if it has not yet been shipped.

After Shipment:

If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or Personalized Products:

Items made to your specifications or clearly personalized.

Perishable Goods:

Such as food, flowers, newspapers, or magazines.

Intimate or Sanitary Goods:

Including underwear, swimwear, and personal care items, unless unopened and unused.

Gift Cards and Downloadable Software Products.

8. Refunds

8.1 Refund Conditions

Approval:

Refunds are issued after we receive and inspect the returned item.

Notification:

We will notify you via email regarding the approval or rejection of your refund.

Condition:

Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

Method:

Refunds will be processed to the original payment method used at the time of purchase.

Time Frame:

It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

Condition Issues:

Items not in original condition, damaged, or missing parts for reasons not due to our error.

Late Returns:

Items returned more than 14 days after delivery.

9. Exchanges

Eligibility:

We replace items if they are defective, damaged, or incorrect.

Process:

To request an exchange, contact us at support@ultimatecavesupply.com.

Shipping Costs:

For defective or incorrect items, we cover the shipping costs.
For exchanges due to change of mind, customers are responsible for shipping costs.

10. Timelines

Return Window:

Returns must be reported and shipped within 14 of receiving the product.

Return Processing:

After receiving and inspecting the returned item, we will process the refund within 14 days.

Refund Period:

It may take up to 14 days for the refund to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support

For more information, please:

Contact our Customer Service team:
- Email: support@ultimatecavesupply.com
- Phone: 518-407-1861

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

BRAND BY BRAND

BBO Poker and Game Theory Tables

LIFETIME WARRANTY – TABLES

What’s Covered

Limited lifetime structural warranty
Table frame & structure
Materials, fasteners, pedestals & feet
Covers failure or significant structural deformation

What’s Not Covered

Consumable/wear items:
- Playing surfaces & layouts
- Armrest material
- Table finish
- Foam components
Replacements available for purchase

SEATING WARRANTY (Chairs, Ottomans & Benches)

2-year limited warranty
Excludes damage caused by:
- Customer modification
- Rocking, dragging, standing, climbing, exceeding weight limit
- Neglect, abuse or improper storage
- Inadequate maintenance
- Pet hair, pests, growth (mold/mildew), spills or water damage

ELECTRONICS & LED WARRANTY

Electronic components: 2-year warranty
LED customization or modification voids warranty

WARRANTY DISCLAIMERS

Non-transferable — applies to original purchaser only
Refinishing, modifying, or altering the table voids warranty
Incorrect assembly adjustments may void warranty
Improper use or abuse voids warranty (examples above)
Damage from accidents, neglect, misuse or improper care not covered

WARRANTY RESOLUTIONS

BBO/GTT provides replacement components for approved claims
Customer is responsible for installation
No in-home tech service available

RETURN POLICY

Eligible returns up to 30 days from delivery
Customer pays return shipping
Custom tables/orders are final sale (no returns)
15% restocking fee applies to all returned products
Refund issued after inspection and confirmation of no damage

ORDER CANCELLATIONS – BEFORE PRODUCTION

Standard Custom Orders

Full refund within 24 business hours
After 24 hours → 15% cancellation fee

Pre-Orders

100% refundable for 72 business hours
After 72 hours → 15% cancellation fee

AFTER PRODUCTION HAS STARTED

Any change request or cancellation → 30% fee on entire order

RETURN PROCESS

Email to request RMA: support@bbopokertables.com

Leonhart USA Foosball tables

OVERVIEW

Leonhart USA strives for a smooth, positive shopping experience
If dissatisfied for any reason, customers are encouraged to contact support
Company goal: 100% satisfaction and resolution whenever possible

REFUNDS

Cancelled orders are refunded at 97% of order total
- 3% retained for non-recoverable payment processing fees
If item has shipped or been picked up:
- Refund may include restocking fees (see below)

FOOSBALL TABLES

Before Shipping or Pickup

Orders may be cancelled at any time before shipment/pickup
Eligible for a 97% refund

After Shipping or Pickup

Returns accepted within 30 days of shipment or pickup
Return shipping cost is customer’s responsibility
Restocking fee applies (minimum $200; may increase based on condition)
Table inspected after return; fee determined by:
- Required repairs
- Open-box resale discount needed

RESTOCKING FEES

Foosball Tables:
- $200 minimum
- Plus repair costs and/or resale discount deductions
Parts:
- $20 minimum
- Plus repair/discount costs if needed

SUBMITTING A CLAIM

For misprint, defect, or damage:
- Must be filed within 3 weeks of receipt
For lost-in-transit shipments:
- Claims must be filed within 2 weeks of estimated delivery date
If Leonhart USA determines fault:
- Replacement/refund handled at Leonhart USA’s expense
Report issues to: sales@original-leonhart-usa.com

WRONG ADDRESS

If courier deems address insufficient:
- Shipment returned to Leonhart USA
- Customer must pay reshipping costs
- Updated address must be confirmed prior to reshipment

UNCLAIMED RETURNS

Customer notified when shipment is returned
Unclaimed merchandise held 4 weeks
- After 4 weeks → Donated to charity
Customer responsible for reshipping costs (if applicable)
If customer has no website account with billing method:
- Returned orders due to wrong address or unclaimed packages:
  - Will be donated to charity without refund
  - Not eligible for reshipment

RESTRICTED ITEMS

No returns on sealed hygienic products (e.g., face masks)
These items cannot be refunded, reshipped, or returned once processed
Products returned in violation of these rules will be disposed of

Killerspin

WARRANTY POLICY

Standard products: 30-day warranty (factory defects only)
Tables: 1-year limited warranty
Robots: 1-year manufacturer warranty
- Replacement product or parts provided if defective
- Customer-initiated return (within warranty): 25% restocking fee
Warranty excludes:
- Misuse or damage caused by customer
- Wear-and-tear
- Prefitted/assembled products unless damaged in transit
- Used products (sold as-is)

RETURN POLICY

General Requirements

Customer must initiate return within 30 days
Authorization + proof of purchase required
Items must be:
- New, unused
- In original packaging
- Include all accessories
Returns with missing packaging/accessories may incur 25% restocking fee
Opened rubber, nets, and balls not returnable

Damage-Based Returns
- Contact Concierge immediately for:
  - Shipping damage
  - Factory defects
  - Lost shipments
- Replacement or refund issued after review
Damage Not Covered
- Customer-damaged products not eligible for return or refund
- Return shipment of refused/damaged items is customer’s financial responsibility
Refund Timing
- Refunds may take up to 10 business days to appear after processing

KINGSBOTTLE

PRODUCT WARRANTY

Coverage Periods

2-Year Standard Warranty (included)
- Covers parts & labor for manufacturer defects
- Excludes refurbished units
Optional Extended Coverage
- 3-Year Plan
- 5-Year Plan
- Available directly through KingsBottle

Who Is Covered

Warranty applies to:
- Original purchaser, or
- Recipient of product as a gift
Non-transferable

What the Warranty Covers

Service, repair, or replacement for defects under normal use
If the product cannot be repaired:
- Original purchase value may be applied toward a replacement

Warranty Exclusions

Damage caused by:
- Misuse, accident, abuse, neglect
- Unauthorized repairs or alterations
- External forces or environments (fire, mold, humidity, flooding, etc.)
Disposal units
Losses related to spoilage, humidity, or environmental failures
Warranty valid only in country of purchase
Third-party purchases serviced through retail seller

RETURNS & EXCHANGES

Satisfaction Guarantee

Return damaged/defective products within 30 days
Eligible for:
- Refund
- Credit
- Exchange

Standard Returns (Change of Mind)

Items in new condition may be returned within 30 days
Shipping costs not refunded

Special/Custom Orders

Non-returnable unless:
- Incorrectly produced
- Damaged on arrival
Must report issues within 5 days

After 30 Days

Returns accepted at KingsBottle’s discretion
Subject to 20% restocking fee
Damaged items not accepted after 30-day window

Shipping & Handling Fees

Refunded only for:
- Defective products
- Incorrect shipments
Product must be returned within 30 days to qualify

Item Condition Rules

Missing parts, damaged packaging, or non-like-new condition:
- Additional fees may apply
Personal items/data must be removed prior to return

Eligibility

Returns/warranty claims valid only for products purchased directly from KingsBottle (BTO America)
Third-party retailer purchases:
- Must be handled through original seller

Disclaimers

KingsBottle not responsible for:
- Spoiled contents
- Damage due to improper use or storage
- Personal injury resulting from misuse
Replacement parts:
- Final sale
- Intended for KingsBottle units only
- Compatibility with other brands not guaranteed

Redwood Saunas

RETURNS, EXCHANGES & REFUNDS

Eligibility & Time Frame

Returns may be requested within 30 days of delivery
Returns must be coordinated with Redwood Outdoors support
Returns requested after 30 days are not eligible

Requirements

Products must be returned in original wooden shipping crates
Redwood may request photos or inspection before approval
Unauthorized returns will be rejected

Credits & Refunds

Upon inspection and acceptance, Redwood may provide:
- Full refund
- Partial refund
- Store credit
Refunds exclude:
- Shipping and handling
- Other applicable fees

Failure to Comply

Products returned without following requirements
→ No refund or credit will be issued

Shop Indoor Golf

30-DAY RETURN POLICY

Returns accepted for any reason within 30 days
Customer is responsible for return shipping
All returns are subject to a 15% restocking fee, deducted from the refund
Returned products must be:
- Like new
- Undamaged
- Complete with all original packaging, manuals & accessories

Condition-Based Adjustments

If product shows wear, missing items, or signs of use:
- Item is classified as refurbished
- Restocking fee increases up to 40%

HOW TO MAKE A RETURN

Return Process

Submit your request through the Shop Indoor Golf return portal
Portal provides tracking, status updates & communication

After Approval

Ship item(s) back to The Indoor Golf Shop
Product will be inspected for:
- Condition
- Functionality
- Completeness

Approval / Rejection Notification

You will be notified once inspection is complete
Refund may be approved or rejected based on item condition

REFUNDS

Refunds issued to:
- Original payment method
- Store credit
- Or applicable method selected

Timeline

Processed within 3 days to 3 weeks
Timing depends on:
- Payment type
- Bank processing policies

GOLF SIMULATOR SOFTWARE RETURNS

Software products (GSPro, E6 Connect, APEX, SkyTrak Course Play, etc.)
- Non-refundable once activated
Refunds available only if:
- Code has not been redeemed
- Return is within 30-day window

Flightscope Golf US Store

Shipping and Return Policies

✅ REFUND & RETURN POLICY

Applies to FlightScope products purchased directly from flightscope.com
Products bought through third-party retailers follow their policies
FlightScope may update return policy at any time (new orders only)
Return rules may vary by country or region

Return Eligibility

Standard return window: 30 days from delivery
Exception – Mevo+ promotional purchases (Sept 15, 2025 onward):
- Must be returned within 7 days of delivery
Software & Subscriptions
- Non-returnable, non-refundable

Return Authorization

Customer must contact support:
- customercare@flightscope.com
- RA number required before shipping anything back

Return Shipping

Customer responsible for all return shipping costs
For U.S. returns, FlightScope may provide a prepaid label
- Cost of shipping deducted from refund
Third-party simulator accessories:
- Refund reduced by 3% credit card processing deduction

Condition Requirements

Returned items must be:

Unused and undamaged
In original packaging
Include all accessories & printed materials

Restocking Fees & Rejections

Up to 15% restocking fee may apply
FlightScope may deny refund if:
- Product is damaged, used, missing parts, or not resellable
If refund rejected:
- Item returned back at customer’s cost

Refund Processing

Refund starts after FlightScope receives & inspects product
Processing requires time for:
- Shipping
- Examination
- Admin steps
- Bank transaction posting
Refunds not paid if item is never received by FlightScope

🔄 POLICY UPDATES

Policies may change without notice
Changes apply to future orders only

TI Stores LLC
support@ultimatecavesupply.com
518-407-1861

418 Broadway St. N, Albany, NY 12207